Your Privacy Matters at plus22

1 Who We Are

plus22 is an online gaming and betting platform operating at plus22.vu and serving players in the Philippines. When we refer to "plus22," "we," "us," or "our" in this policy, we mean the platform and the team responsible for operating it.

As the operator of this platform, plus22 acts as the data controller in relation to the personal information you provide when registering, verifying your account, making transactions, or contacting our support team. We are responsible for ensuring that your data is handled lawfully, transparently, and with appropriate security measures in place.

If you have questions about how your data is used, you can reach our team at [email protected]. We are committed to responding to all data-related enquiries within a reasonable timeframe.

2 Data We Collect

plus22 collects personal information in several ways — directly from you when you register or contact us, automatically when you use the platform, and from third-party service providers during identity verification and payment processing.

The main categories of data we collect include:

• Registration data: Full legal name, date of birth, email address, mobile number, and account credentials.
• Identity verification data: Government-issued ID (such as a Philippine passport, SSS ID, or driver's licence), selfie or photo for liveness checks, and proof of address where required.
• Financial data: Payment method details, transaction history, deposit and withdrawal records. We do not store full card numbers — payment data is handled by our PCI-compliant payment partners.
• Account activity data: Login timestamps, game history, betting records, session durations, and in-platform communications.
• Device and technical data: IP address, browser type, operating system, device identifiers, and referral source.
• Communication data: Records of emails, live chat sessions, or support tickets you submit to us.

We collect only what is necessary for the purposes described in this policy. Providing inaccurate or incomplete information during registration or KYC may result in your account being suspended or restricted.

3 How We Use Your Data

The personal information we collect is used to deliver, secure, and improve the plus22 platform. More specifically, we use your data to:

• Create and manage your player account.
• Verify your identity and age to comply with our eligibility requirements (21+).
• Process deposits, withdrawals, and other financial transactions in Philippine Peso.
• Detect and prevent fraud, money laundering, and unauthorised account access.
• Provide customer support and respond to your queries.
• Send you account-related notifications such as transaction confirmations and OTP codes.
• Send promotional communications about offers and platform updates, where you have opted in.
• Monitor platform activity to enforce our Terms & Conditions and responsible gaming rules.
• Analyse platform usage in aggregate to improve game selection, performance, and user experience.

We do not use your personal data for automated decision-making or profiling in ways that produce legal or similarly significant effects on you, except where required by our fraud prevention obligations.

4 Legal Basis for Processing

We process your personal data under the following legal bases depending on the purpose of the processing:

Where we rely on your consent as the legal basis — such as for marketing emails — you have the right to withdraw that consent at any time without affecting the lawfulness of processing already carried out.

5 Sharing Your Data

plus22 does not sell your personal data to any third party. We may share your information with trusted partners and service providers only to the extent necessary to operate the platform and meet our legal obligations.

These include:

• Payment processors: To facilitate PHP deposits and withdrawals through Philippine banking channels and e-wallet integrations.
• Identity verification providers: To conduct KYC checks using your submitted documents and biometric data.
• Technology and hosting partners: Who support the infrastructure and security of the plus22 platform under strict data processing agreements.
• Fraud prevention and security services: To detect suspicious activity, bot usage, or patterns associated with money laundering.
• Regulatory and law enforcement authorities: Where we are legally required to disclose information in response to a lawful request.

All third-party partners are contractually bound to process your data only as instructed by plus22 and in accordance with applicable data protection standards. We require them to maintain appropriate security measures and not to use your data for their own purposes.

6 Cookies and Tracking Technologies

plus22 uses cookies and similar tracking technologies to support the platform's functionality, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit plus22.vu.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session management, login state, and security tokens. You cannot opt out of these without losing access to the platform.
• Analytics cookies: Help us understand which pages are visited most, how long sessions last, and where players encounter issues. Data is aggregated and not linked to individual identities.
• Preference cookies: Store settings such as language preferences or last visited game category to improve your experience.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of campaigns, where you have consented to receiving marketing communications.

You can manage cookie settings through your browser. Disabling non-essential cookies will not prevent you from accessing plus22, though some features may be less personalised. For more detail on managing cookies, refer to your browser's help documentation.

7 Data Retention

plus22 retains your personal data for as long as your account is active and for a defined period afterward, in line with applicable legal and regulatory requirements. The specific retention periods depend on the type of data:

• Account and identity data: Retained for the duration of your account plus a minimum of five years after account closure, to satisfy anti-money laundering record-keeping obligations.
• Transaction records: Kept for a minimum of five years from the date of the transaction, as required by financial regulations.
• Support communications: Retained for up to three years after your last interaction, to assist with dispute resolution and quality review.
• Marketing data: Deleted or suppressed promptly upon withdrawal of consent or opt-out request.
• Technical and device data: Retained for up to 12 months in aggregated or anonymised form for security and performance analysis.

When data is no longer required for the purposes for which it was collected, we securely delete or anonymise it. Where complete deletion is not immediately possible due to backup systems, the data is isolated and protected until it can be removed.

8 Your Rights Over Your Data

As a player on plus22, you have rights in relation to the personal data we hold about you. These include:

• Right of access: You can request a copy of the personal data we hold about you. We will respond within a reasonable period and in a commonly used format.
• Right to rectification: If any information we hold is inaccurate or incomplete, you can ask us to correct it. Some corrections — such as name or date of birth changes — may require supporting documentation.
• Right to erasure: You may request deletion of your personal data in certain circumstances, such as when the data is no longer needed for its original purpose. Note that some data must be retained for legal compliance and cannot be erased on request.
• Right to restrict processing: You can ask us to limit how we use your data in certain situations, for example while a correction request is being reviewed.
• Right to withdraw consent: Where we rely on your consent to process data — such as for marketing — you can withdraw that consent at any time through your account settings or by contacting support.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, contact us at [email protected] with a clear description of your request. We may need to verify your identity before fulfilling a data request.

9 Children's Privacy

plus22 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted during the registration process, and accounts found to belong to minors are closed immediately with all associated data deleted or retained only as required by law.

If you believe a minor has registered on the platform using false information, please contact us at [email protected] immediately so we can investigate and take appropriate action.

We encourage parents and guardians in the Philippines to use parental control software and to be aware of the online platforms their children are accessing. plus22 takes its responsibility to protect minors seriously.

10 Updates to This Privacy Policy

plus22 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, the updated policy will be published on this page with a revised "last updated" date.

Where changes are significant — for example, changes to how we share your data with third parties or changes to your rights — we may also notify registered players by email. We recommend checking this page periodically to stay informed.

Continued use of the plus22 platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with changes to this policy, please stop using the platform and contact support to close your account.

11 Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or the way your personal data is handled by plus22, our team is here to help.

Reach out to us by email at [email protected]. Please include your registered email address and a clear description of your query so we can respond efficiently. For account-specific concerns, having your account details ready will help us assist you faster.

For general questions about platform features, account management, or gaming rules, our FAQ page is a good first stop — it covers many common topics without waiting for a support reply.