Terms & Conditions for plus22 Players

1 Acceptance of Terms

By registering an account on plus22 or by using any part of our platform — including browsing game pages, placing bets, or accessing the live casino — you acknowledge that you have read and accepted these Terms & Conditions in their entirety.

These terms apply alongside any additional rules that may be published for specific games, promotions, or sections of the platform. In case of conflict, the more specific rule applies to the relevant section, while these general terms continue to govern everything else.

If you are accessing plus22 on behalf of another person or entity, you confirm that you have the authority to bind that party to these terms. Use of the platform is personal and recreational in nature.

2 Eligibility

To register and use plus22, you must meet all of the following requirements:

• You are at least 21 years of age at the time of registration.
• You are accessing the platform from within the Philippines or from a jurisdiction where online gaming is legally permitted.
• You are not a current employee, contractor, or immediate family member of an employee of plus22 or any of its affiliated companies.
• You do not already have an active or previously suspended account on plus22.
• You are acting on your own behalf and not on behalf of a third party.

plus22 reserves the right to request proof of age and identity at any time. If a player is found to be ineligible — particularly if they are under 21 years of age — the account will be closed immediately, all pending transactions will be cancelled, and any balance may be forfeited without further recourse.

We take underage access seriously. If you know or suspect that a minor has accessed the platform using your details or device, please contact our support team immediately.

3 Account Registration

Each individual may hold only one registered account on plus22. Creating multiple accounts — whether using different names, email addresses, payment methods, or devices — is strictly prohibited and constitutes a breach of these terms.

When you register, you agree to provide accurate, complete, and current information. This includes your full legal name, date of birth, valid email address, and any other details requested during the registration or verification process.

You are responsible for maintaining the confidentiality of your login credentials. Do not share your username or password with anyone else. plus22 will never ask for your password via email or any other channel outside of the secure login page.

OTP verification is used during registration and for sensitive account actions such as withdrawals. You must ensure that the mobile number linked to your account is current and accessible to you.

If you believe your account has been accessed without your permission, contact our support team immediately. plus22 is not liable for losses arising from unauthorised account access caused by your failure to keep your credentials secure.

plus22 reserves the right to suspend or permanently close any account that is found to contain false information, violate these terms, or pose a risk to the integrity of the platform.

4 Deposits and Withdrawals

All financial transactions on plus22 are denominated in Philippine Peso (PHP). There is no currency conversion applied to your account — your balance reflects exactly what you deposited, won, or received.

Accepted deposit methods include Philippine online banking channels, local bank transfers, and supported Philippine e-wallets. The availability of specific payment options may vary and is subject to change. Credit cards and cryptocurrency are not accepted as deposit or wagering methods on plus22.

Deposits are generally processed promptly once submitted. However, processing times may vary depending on your chosen payment method and your bank or e-wallet provider. plus22 is not responsible for delays caused by third-party payment processors.

To request a withdrawal, your account must have completed the KYC (Know Your Customer) verification process. This involves submitting a valid government-issued ID and, where required, proof of payment method ownership. Withdrawals will only be released to payment methods in your own name.

plus22 reserves the right to carry out additional verification checks on accounts before processing withdrawals. These checks are in place to protect players and to comply with applicable anti-money laundering obligations. Accounts under review may experience temporary withdrawal holds while verification is completed.

Withdrawal requests are processed within a reasonable timeframe. Actual receipt of funds depends on your bank or e-wallet provider's processing schedule.

5 Bonuses and Promotions

plus22 may offer bonuses, promotional credits, cashback arrangements, or other incentive programmes from time to time. Each offer will have its own specific terms, including but not limited to: eligible games, minimum deposit amounts, wagering requirements, time limits, and maximum withdrawal amounts derived from bonus funds.

These specific offer terms are presented at the point of opt-in and form part of these overall Terms & Conditions. It is your responsibility to read and understand the conditions of any offer before accepting it.

Bonus funds are generally separate from real-money funds in your account. Withdrawal of bonus-derived winnings is typically subject to wagering requirements being met in full. Attempting to withdraw before meeting these requirements may result in the forfeiture of bonus funds and any winnings derived from them.

plus22 reserves the right to modify, suspend, or withdraw any promotion at any time. Offers are intended for personal, recreational use and may not be exploited through systematic or coordinated wagering strategies designed primarily to extract bonus value.

If we determine that a player has abused the bonus system — whether through multiple accounts, collusion, or any other method — plus22 reserves the right to cancel the bonus, void related winnings, and close the account.

6 Gameplay and Fair Use

plus22 provides access to live casino games, online slots, sports betting, eBingo, and other gaming products. All games are operated in good faith and are designed to deliver fair outcomes. Players are expected to engage with the platform honestly and in the spirit of legitimate recreational gaming.

The following activities are strictly prohibited and will result in immediate account suspension and potential legal action:

• Using automated bots, scripts, or software to play or place bets on your behalf.
• Exploiting technical errors, software bugs, or platform vulnerabilities to gain an unfair advantage.
• Colluding with other players, dealers, or any third party to manipulate game outcomes.
• Engaging in any form of match-fixing, arbitrage abuse, or coordinated wagering designed to exploit the platform.
• Placing bets using funds derived from illegal activity.

plus22 monitors gameplay patterns and account activity. Accounts flagged for suspicious behaviour will be reviewed, and bets or winnings associated with rule violations may be voided.

All bets are final once confirmed. Errors made by a player when placing a bet — including wrong selections, incorrect stake amounts, or accidental confirmations — cannot be reversed after the fact. Please review your selections carefully before confirming any bet.

7 Responsible Gaming

plus22 is committed to providing a safe gaming environment. Online gaming is entertainment — it is not a source of income, and no outcome is guaranteed. We strongly encourage all players to approach gaming with a clear budget, a defined time limit, and a realistic understanding of the risks involved.

Players can access responsible gaming tools directly from their account settings, including deposit limits, session time reminders, and self-exclusion options. These tools take effect promptly once applied.

Self-exclusion closes your account for a period you specify. During a self-exclusion period, you will not be able to log in, place bets, or receive promotional communications from plus22. Requests to shorten or lift a self-exclusion period before it expires will not be accommodated.

If you are concerned about your gaming behaviour or the behaviour of someone you know, please visit our Responsible Gaming page for more information and resources. Do not use the platform as a way to recover losses — that approach almost always leads to greater losses and should be avoided.

8 Privacy and Data

plus22 collects and processes personal data in connection with account registration, identity verification, transaction processing, and platform security. The types of data collected, how they are used, how long they are retained, and your rights in relation to your data are set out in our Privacy Policy.

By registering on plus22, you consent to the collection and processing of your personal data as described in the Privacy Policy. Your data will not be sold to third parties. It may be shared with payment processors, identity verification providers, and other service partners strictly as necessary to deliver the platform's services.

All data transmitted between your device and plus22 is protected by SSL encryption. You are responsible for ensuring that the device you use to access plus22 is secure and free from malware or unauthorised access by third parties.

9 Intellectual Property

All content on the plus22 platform — including but not limited to the brand name, logo, design, layout, game interfaces, text, graphics, and software — is the intellectual property of plus22 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal recreational purposes only. You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any part of the platform without prior written consent from plus22.

Scraping, mirroring, or systematically copying platform content is strictly prohibited.

10 Limitation of Liability

plus22 provides the platform on an "as available" basis. While we make every reasonable effort to maintain uninterrupted access and accurate game results, we do not guarantee that the platform will always be available, error-free, or free from interruption.

To the maximum extent permitted by applicable law, plus22 is not liable for:

• Any loss of funds resulting from technical failure, connectivity issues, or force majeure events beyond our reasonable control.
• Losses resulting from your failure to keep your account credentials secure.
• Indirect, consequential, or incidental losses arising from use of the platform.
• Decisions made based on information presented on the platform, including odds, game rules, or promotional materials.

Our total liability to any player in connection with the platform shall not exceed the net deposits made by that player in the 30 days prior to the event giving rise to the claim, except where liability cannot be limited by law.

Nothing in these terms limits liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded under Philippine law.

11 Amendments to These Terms

plus22 reserves the right to update or amend these Terms & Conditions at any time. When material changes are made, we will publish the updated version on this page with a revised "last updated" date. Where the changes are significant, we may also notify registered players via the email address associated with their account.

Continued use of the platform after the publication of updated terms constitutes acceptance of the new version. If you do not agree with the amended terms, you should stop using plus22 and contact support to close your account.

It is your responsibility to check this page periodically for any updates. plus22 is not liable for any loss or inconvenience arising from your failure to review the current terms.

12 Contact Us

If you have questions about these Terms & Conditions, need clarification on any section, or want to raise a concern about your account or a transaction, our support team is available to help.

You can reach us by email at [email protected]. Please include your registered account details and a clear description of your query so we can assist you as efficiently as possible.

For general questions and common account topics, the FAQ page covers many of the most frequently raised issues and may have the answer you need without waiting for a support response.